Concern or complaint

Onboard Customer Faster and Streamline your Banking Operations with Simplici.

At Simplici, we are committed to always doing the right thing and provide quality services to our clients while maintaining practices and programs, which are consistent with the laws and regulations that govern our services.

File a concern or complaint

The reporting options below are available for communicating any violation of law or regulations, improper conduct, concern or complaint to Satschel’s Chief Compliance Officer for further investigation.

Complete a online form

Note: Incident reports submitted online are processed between 9:00 AM and 05:00 PM EST Monday thru Friday.

Toll-free telephone

  • USA and Canada (English-speaking) : 1 833-214-2442
  • USA and Canada (Spanish-speaking) : 1 800-216-1288
  • Mexico (Spanish-speaking) : 01 800-681-5340
  • Canada (French-speaking) : 1 855-725-0002
Note: A hotline representative is available to answer your call 24 hours a day, 7 days a week.


Note: Must include company name with report.



Note: Must include company name with report.

When making a report, please provide as much detail as possible. You may choose to remain anonymous, but doing so may hamper our ability to follow-up on your question or concern.